Who we are

Our website address is: https://osaseattlefc.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use contact forms on this website to allow customers and visitors to sign-up to mailing lists, respond to surveys, submit support tickets, get in touch with us and buy services.

For customer service and corporate governance purposes, we archive the following personal information that is submitted through any contact form indefinitely in our website’s database: your full name, email address and IP address.

OSA Seattle FC will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees and contractors, as described above, OSA Seattle FC discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when OSA Seattle FC believes in good faith that disclosure is reasonably necessary to protect the property or rights of OSA Seattle FC, third parties or the public at large.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Our website uses Google Analytics, a service that transmits website data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

You can access Google’s Privacy Policy here: https://policies.google.com/privacy

Read about how Google uses information from sites and apps that use their service here: https://policies.google.com/technologies/partner-sites

A list of all the cookies that Google Analytics uses along with an explanation of each cookie can be found here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

We use the Enhanced E-commerce for WooCommerce store plugin by Tatvic to embed the advanced e-commerce Google Analytics functionality on this website. You can access Tatvic’s plugin Privacy Policy here: https://www.tatvic.com/privacy-policy/?ref=plugin_policy&utm_source=plugin_backend&utm_medium=woocommerce_free_plugin&utm_campaign=GDPR_complaince_ecomm_plugins

We have enabled the optional IP Anonymization and Google Analytics Opt Out functionality in this plugin in order to be compliant with the European General Data Protection Regulation (GDPR).

You may also install the Google Analytics Opt-out Browser Add-on to completely prevent your data from being reported in Google Analytics: https://tools.google.com/dlpage/gaoptout/

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

When you communicate with us in any way (e.g., telephone, email, SMS, etc.), we will collect your contact information and any other information you may choose to provide to us.

How we protect your data

We take all reasonable steps to keep the personal information we hold about you secure and free from loss, misuse or interference.

Personal information we collect and store is stored on secure servers, and is only accessible by those persons who need access to the information in order to carry out their business functions.

We have a small team, only those with a business need to access that information can do so.

We also maintain physical security measures to protect the use and storage of physical records containing personal information.

However, you acknowledge that no method of transmission or electronic storage is completely secure, and OSA Seattle FC cannot control the security of data collected, stored, and disclosed on third party platforms. You transfer and store your information at your own risk.

You are also responsible for the security of your personal information by taking precautionary measures, such as keeping your account password confidential and using secure wireless connections.

If your information is disclosed to third party service providers, we will enter into arrangements which require them to maintain the security of your information.

We are a small team and take security seriously. We have Certified Information System Security Professionals (CISSPs) as part of our core team.

What data breach procedures we have in place

We have a Security Incident Response Process outlining processes for:

  • Notification
  • Response
  • Post Incident Response

Details about this process can be provided upon request.

Security reports should be directed to: [email protected]

What third parties we receive data from

We may receive information about you from third parties that you have authorized to share or that is publicly available. For example, if you link your social media account with our Services (or other Third Party services), we may receive information about you from your social media account. Third parties that provide information to us include include Google (Google Analytics), Mailchimp

What we collect and store

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

Send you information about your account and order
Respond to your requests, including refunds and complaints
Process payments and prevent fraud
Set up your account for our store
Comply with any legal obligations we have, such as calculating taxes
Improve our store offerings
Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Purchases and Payments

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number and credit card/payment details.

We’ll use this information for purposes, such as, to:

  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Process payments and prevent fraud.
  • Comply with any legal obligations we have, such as calculating taxes.
  • Improve our store offerings.

We accept payments using Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

The Stripe privacy policy is available here: https://stripe.com/gb/privacy/.

We store your name, address, email and phone number (Billing Information) and use it to populate the checkout for future orders and for the purposes of processing recurring subscription payments.